TERMS & CONDITIONS

Windmill City Online Store

All pricing is in USD ($).

Accepted payment methods include: Visa, Master Card, Discover, American Express

Shipping is only available to US customers. For international orders, please email hello@windmillcityscreenprinting.com

Order fulfillment times vary; please refer to the individual listing for details.

No refunds. Exchanges only within 7 days from receipt of shipment, unless otherwise stated.

All exchanges are dependent on existing stock. Notice must be given within 2 days of receipt for any problems or concerns with merchandise. Please email us at hello@windmillcityscreenprinting.com. Items must be in their original packaging and in as-new condition. 

Windmill City Custom Merch Fulfillment Policy

Once you, the client, accept a quote - you will be notified via email of the various stages of the fulfillment process - when your garments have been ordered, when your garments are in line for production, when your order has been completed and when your order is ready for pick-up or delivery. Feel free to contact hello@windmillcityscreenprinting.com for any questions along the way.

Delivery policy — For clients in the Coachella Valley, goods are available for pick-up and drop-off. For clients based elsewhere, shipping is available for an additional fee.

Return policy — All custom made goods are final sale. No returns, refunds or credits.

Cancellation policy — Cancellations not accepted. Once payment has been made and goods are ordered, you, the client, are obligated to pay 100% of the predetermined cost.

Defects — All production runs have a 5% allowable defect rate for each printed location. Any misprints or defects within the allowable defect rate will be credited to your account. Any misprints or defects in excess of the allowable 5% defect rate will be reproduced or credited at our discretion. Windmill City is not responsible for replacing any customer supplied garments that are damaged, lost, destroyed, or otherwise not returned to the customer that are within allowable 5% defect rate.

Variations — Standard variation for artwork placement on any garment is .25″ with a max variation of .5″ in any direction.

Errors or Omissions — Windmill City is NOT responsible for errors or omissions after the proof has been approved and the job printed.

Quotes — All price quotes are valid for 30 days. All quotes subject to revision based on customer changes or upon review of final artwork.